Mr. Abdul Rahman Turki, the General Manager for Retailing at BisB commenting on the project said “As the regional leader in Retail Islamic Banking, which is a very competitive category, we always look to go from strength to strength in 3 key areas: Service Quality, Process Efficiency and Cost Optimization. MTI Consulting with their extensive experience in this field along with our management team has jointly worked on a road map for this. We are very pleased with the assignment”
“MTI’s engaged BisB retail banking staff throughout the project – over 45 management and head office staff were interviewed with structured surveys conducted with the majority of BisB branch staff, detailed interviews with all branch managers and informal conversations with a cross-section of staff and supervisors” said Mr. Hilmy Cader, the CEO of MTI Consulting and the Lead Consultant for this project.
Photo: BisB GM Retail Mr. Abdul Rahman Turki congratulating MTI CEO Mr. Hilmy Cader, watched by BisB GM Operations Mr. Abdul Razak and MTI Project Manager Mr. Hassan Kuwaiti