MTI Consulting

MTI HRM Solutions (www.mtihrmsolutions.com) was recently retained by Janashakthi Insurance, Sri Lanka’s leading Insurance Brand, on a successful HR assignment
 

MTI HRM Solutions is a subsidiary of fast growing boutique management consultancy MTI Consulting and offers the full suite of HR consulting and advisory services. This includes: Integrated Audit & Strategy, Organizational and Job design, Recruitment & Selection, Motivation & Talent Retention, HRD/Training Need Identification, HR Capacity/Manpower planning, Performance Management and Employee Engagement/Organizational Climate Surveys.
 

MTI HRM Solutions believes that success of an organization in a highly competitive environment is significantly influenced by the organization’s ability to develop and optimize returns from its human resources. This requires a strategic and holistic approach to Human Resource Management.

MTI Consulting will be presenting a 2 day MTI Consulting's UK & Bahrain based Expert on Supermarketing - Mr. Reza Samsudeen on the 25 th & 26 th of July 2002 at the Hotel Galadari. The workshop will be conducted by Ms. Shanti Samuel; MTI Consulting's India based International Sales Trainer and Consultant.

This interactive workshop will consist of mini lectures, interesting games, video based learning and interactive activity sheets that not only provide the participants with knowledge, but also with tools and skills that will enable an effective sale.

Shanti will help participants to understand the product, draw features and advantages, translate them into customer benefits and satisfy the customer. The workshop will also take selling to the next level of retaining customers and getting referrals.

Shanti Samuel has over 20 years experience as a sales trainer. Sales teams of Ashok Leyland Finance Ltd., McKinsey's off shore development factory, Visual Graphics are some of the many that have benefited from her training. She holds a Bachelors degree in Public Relations and an MBA specializing in Sales & Marketing.

Sales executives, Sales Supervisors, Key Account Managers, Area Managers and Sales Managers will benefit most from this program.

Photo: Shanthi Samuel at the workshop



 

The Bahrain-based Management & Marketing Consultancy; MTI Consulting has just completed offering an 8S based ConsulTraining solution in Malta this week.

Malta becomes the 25 th country to experience MTI Consulting's Consulting and Training solutions worldwide - since MTI Consulting was set up in 1997.

On-line from the Mediterranean city of Valetta which is the capital of Malta and home to one of the busiest ports in Europe, the Global CEO Hilmy Cader said "The experience of working in 25 countries across a wide range of products and services, all within a period of 5 years, has given us the courage to conquer even greater heights"

In Europe , MTI Solutions have been offered in the UK , Switzerland , Holland , Italy , Spain and Malta . In Asia , the countries covered include: Korea , Philippines , Singapore , Thailand , Malaysia , India , Bangladesh and Sri Lanka . In the Middle East , in addition to the 6 GCC countries, Egypt has also been covered. USA , Mexico and Australia make up the complete list of 25.

Photo : MTI Consulting's Bahrain-based CEO and Globally acclaimed management and marketing consultant Mr. Hilmy Cader (Right) with Mr. James Portelli, the CEO of MITC Malta - part of the prestigious Middlesea Insurance Group - taken just outside the Crown Plaza Hotel where MTI conducted an 8S based workshop
 

MTI (Marketing Technologies International) will be conducting the above titled, two day interactive training program , on the 14 th & 15 th of December at the Taj Samudra Hotel. MTI's Bahrain based Chief Executive, Mr. Hilmy Cader will conduct the program.

Sales promotions are an integral part of the Communications mix. Many Company's however, fail to understand the scope and limitations of Promotions and as a result tend to use it out of context.

Scope and Definition, Global Outlook, Environmental concerns, Integrated Marketing Communications, Consumer insights are all areas of concern to today's marketer. This particular program will focus on each of these issues and provide participants with the knowledge on how to manage them.

The program will then consider the rationale of selecting a promotion, the setting of objectives and the formulation of strategy. It will also provide detailed knowledge of planning a campaign using methods such as Sampling, Coupons, Premiums, Price discounting, Frequent user/Continuity promo's, Sweepstakes/Competitions, Trade promos and Sales Force promo's.

After discussing each of the above areas in depth, the focus will shift to Total campaign planning, Implementation and Control. Finally, a session on Evaluation and Key learning's will conclude events.

'The Power and Pitfalls of Promotions' is an international program, having been conducted in many parts of Asia and Middle East . It is a highly interactive program and therefore will have limited participation
 

MTI will be conducting 3 full day interactive training programs by Prof M J Xavier ,

Prof. M J Xavier , a teacher, trainer and consultant for over 17 years, has authored three books and published more than 75 articles in Journals and Magazines in India and Abroad. He has served as a Visiting Faculty to a number of business schools in India and abroad and is currently the Dean of the Institute for Financial Management and Research, Chennai.

The programs will be conducted on the following topics

'Customer Relationship Management Strategies'

'Strategic Marketing'

'Value Driven Marketing'

from the 3 rd to the 5 th of October 2001 , from 9:00 am to 5:00 pm

These programs are more suitable for Senior/Middle level Management.
 

Munshif Hussain , MTI Consulting's Specialist Trainer on Soft Skills conducted a program entitled 'Beyond Customer satisfaction' for the technical staff of John Keells Office Automation (Pvt) Limited (JKOA), authorized distributor for Toshiba office automation products in Sri Lanka .

JKOA, who were the pioneers in bench marking a service philosophy (2611+1), now enjoys market leadership in most it's our product categories.

This one-day workshop focused on the need to look beyond servicing and provided several techniques towards building long term relationship with customers and most importantly for the technical staff to enhance their capabilities in handling after sale service.

Photograph : Munshif Hussain conducting the session for JKOA Staff
 

HNB Assurance, one of Sri Lanka’s foremost Insurance companies with a Fitch ‘A’ (lka) financial strength rating, has completed a process service quality enhancement initiative with MTI Consulting.

Now in its seventh year, HNB Assurance is only the second insurer in Sri Lanka to obtain a rating of its financial strength from Fitch Ratings. The company also has a strong branch network across the country reaching out to the general public; acting as the insurance arm of HNB Bank.

MTI Consulting’s country operation in Sri Lanka was responsible for carrying out the project, which commenced in July 2007. MTI Consulting is also present in Bahrain, UK, India, Pakistan, Bangladesh, Malaysia and strategic alliances in Australia, Mexico and the Middle East and North Africa.

“MTI has brought business consulting to a different league. They take great pains to understand the client’s business and the Company before they venture out to give recommendations. In my view, that makes them stand out from the rest” Manjula De Silva, Managing Director of HNBA"
 

MTI took a ground zero approach towards HNBA’s Motor and Non-Motor Claim settlement process and recommended some key strategic initiatives that would take HNBA’s service quality and processes to the next level. This included providing 'care' to both external and internal customers as a pre-programmed internal 'mindset' to which every employee in the organisation needed to be attuned.

Commenting on the project Mr Manjula De Silva, Managing Director of HNB Assurance said that “MTI has brought business consulting to a different league. They take great pains to understand the client’s business and the Company before they venture out to give recommendations. In my view, that makes them stand out from the rest “

MTI Consulting conducted a similar exercise with Sri Lankan Airlines on Service Quality Enhancement cum Strategic Plan Development in 2001.

MTI Consulting with its vast experience in financial services consulting across the Middle East and South Asian region has also worked closely with global giants American Express, Citibank, Standard Chartered, KPMG, as well as Ahli United, BBK, BKIC, Credimax, Daman, Isthithmar, Solidarity, National Bank of Bahrain, The Bahrain Saudi Bank and in Sri Lanka with the likes of Central Bank of Sri Lanka, Bank of Ceylon, LOLC and NSB.

And for the second consecutive year in 2007, Mckinsey, Fitch and MTI Consulting took centre stage in Bahrain at the World Islamic Banking Conference (WIBC) by presenting their research based studies on the state of the Global Islamic Banking Industry.

Photo: – Mr Gerry Gunadasa – GM, General Insurance HNB Assurance, Mr Manjula De-silva - Managing Director, HNB Assurance, Mr Sanjeev Abeynayake – Director & Senior Consultant MTI Consulting, Ms Lihini Fernando- Business Analyst MTI Consulting
 

MTI Consulting will continue to provide training services to SriLankan Airlines in 18 countries across Europe , Asia and the Middle East .

'The scope of this project which blends consulting with training is global and learning will be tremendous,' MTI's CEO, Hilmy Cader said.

The highly customised research-based program will target Sri Lankan Airlines' regional, sales, marcom and cargo management with the objective of profitability improving the passenger and cargo capacity utilisation.

The first stage of the process was a research program that was carried out in London , Dubai , Chennai , Singapore and Colombo . CEO, SriLankan Airlines, Peter Hill launched the main program this week. He said the airline is happy to work with MTI and one of the world's best marketing consultants Hilmy Cader, who will personally spearhead this strategically important project for Central Asia 's Best Airline of the Year. MTI will be involved with SriLankan operations in Switzerland , France , Malaysia and Thailand .

Photo : At the opening session : Shalindra Fernando (Associate Consultant, MTI) Hilmy Cader (CEO, MTI), G T Jayaseelan (Head of Commercial, SriLankan), Peter Hill (CEO, SriLankan), Sunil Dissanayake(Head of PR, SriLankan) and Ranjeewa Kulatunga(Manager HRD&T, SriLankan).
 

MTI, in partnership with Dr. Glen Watkins of Edith Cowan University will be conducting the above titled 2 day interactive training program on the 18 th & 19 th of January 2001 at the Taj Samudra Hotel.

With the increasing globalization of our marketplace, many organizations, confronted with a chaotic world, have been left struggling as the techniques of planning, designing and managing organizations were developed for life in a fundamentally different environment. This course will enable participants to understand and eventually manage the dominant operating environment in the world today ...turbulence.

Dr. Glen Watkins will conduct the program, which is targeted at CEO's, Directors and senior management with responsibility for strategic planning.

Dr. Watkins was educated in Australia and Canada , gaining his PhD through a Killian Doctoral Fellowship, one of Canada 's most prestigious awards. An academic for 30 years, teaching at Postgraduate level, he has held positions at the University of Alberta (Canada), the University of California, Santa Barbara, the University of Western Australia and Edith Cowan University (Australia). He consults widely in areas as diverse as corporate and strategic planning, organizational structure, job redesign, quality of working life, innovative and continuous improvement, recreation, and management education.

 

To thrive in the highly competitive world of corporate financial services, identifying and enhancing the potential of your customer is paramount.

MTI (Marketing Technologies International) will be conducting an interactive training program entitled "Relationship / Key Account Management for Corporate Financial Services" on the 8 th of March at the Taj Samudra Hotel . It will be facilitated by MTI's Bahrain based Managing Director, Mr. Hilmy Cader.

This program will enable participants to understand and appreciate the scope and complexities of managing key accounts and long-term customer relationships.

Relationship Managers and Key Account Managers of banks, corporate insurance companies and other financial service organizations, with responsibility for corporate financial services, will stand to benefit from attending